Delivery Information

Your order will be immediately analysed and then processed by our team of optical professionals, which include a qualified Optometrist and dispensing optician. Glasses are sent via standard Royal Mail, First Class Recorded, Second Class recorded or Special Delivery, depending on your choice. International rates are also available.

Postage Rates:

Prices for up to 3 items:

  • UK Standard: 3.95
  • UK First Class Recorded: 5.95
  • UK Special Delivery: 7.95
  • International Standard Delivery: 9.95 [Anywhere In The WORLD]
  • International Signed Delivery: 15.95 [Anywhere In The WORLD]

UK DELIVERY:

Delivery time is usually 7 to 10 working days. If any items are out of stock, you will be duly notified via email or telephone and whether your delivery time is to be consequently affected. If you request a 'Tracking Reference' it will be sent to you via email.

The cost of Special Next Day Delivery is; 7.95.

A signature will be required on receipt. If you are unavailable to accept your package, the delivery driver will leave a calling card with instructions on how and where to collect your package. With this delivery service your goods are completely insured against any loss during transit/delivery.

Note: If your order is required for a certain date, please email us at dispatch@glassescomplete.co.uk to request this.

WORLDWIDE DELIVERY [Outside U.K]:

If you request a 'Tracking Reference' it will be sent to you via email.

International delivery time is approximately one to two weeks worldwide and usually within one week for Europe based deliveries.

When you place an order you have an option to specify a specific delivery address, we suggest you have it delivered to a work address rather than a home address, as deliveries are only made between 9am and 5pm, and may require a signature on receipt.

Once your parcel has arrived in your country, it will be automatically be passed on to an internal postal service, according to normal delivery procedures.

If you are unavailable when your parcel is delivered, the delivery driver will leave a calling card with instructions on how and where to collect your package.

Note: If your order is required for a certain date, please email us at dispatch@glassescomplete.co.uk to request this.

We accept the following methods of payment:

  • PayPal
  • Visa
  • Visa Debit
  • MasterCard
  • Maestro
  • Solo
  • Visa Electron

Our payments are handled by PayPoint, so you can be sure your details are safe at all times More Info.

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